Welcome

Welcome to UVU's Emergency Information blog, where you'll find up-to-the-minute updates concerning disaster incidents and emergencies. Please pay close attention to updates below for more information and instructions (refresh this page often, or follow along on Twitter).

Remember: In the event of a real emergency situation, it may take several minutes to post initial information on this site. Please be patient and check back every 15 minutes.

Current Incident

UVU is operating under NORMAL conditions.

Latest updates

(most recent posts appear at the top)

Thursday, July 6, 2017

Employee email is back up

Although we still do not know the exact cause of the outage, we have restored the employee email system for those who were not working.  Everything is back up and working but could be slow as the systems catch up.  We are still working on the cause but believe that we have a direction to follow up with in order to determine that.

Email issue for Employees

We are experiencing email issues with the UVU employee email caused by some network issues that started last night.  Currently some people cannot connect to email.  This problem is fairly broad across the system so that even though some can connect, other's cannot but the effect is that email is not reliable for communications right now.  We are working hard on this issue and will provide updates here.

Tuesday, June 27, 2017

Network is back up

We have successfully brought the network back up as of 7:12pm.  Things should be returning to normal.  We will monitor for instabilities and future problems in case equipment has been damaged but for now we believe that we are back up and running.  Some intermittent issues may be still be seen.  Please contact the IT ServiceDesk if you see problems.  801-863-8888

Air conditioning is restored but network equipment is still off-line

The air conditioning units are working again but the network equipment that failed is still down and being worked on.

Update

We have identified the equipment that has failed and are working on restoring it to service both the air conditioning and the network equipment.  Still no time line for return to service but progress is being made.

Update on Outage

The outage began about 5:30 with intermittent problems which quickly became a general failure of our network and firewall equipment connecting UVU to and from the Internet.  The failure is due to an air-conditioning failure in the CS building room where the equipment is housed.  IT and facilities personnel are working on repairing the issue.  Stay tuned here for updates.
Canvas is accessible through the Canvas mobile app if that app has been used in the recent past for accessing Canvas.

Internet Connection to UVU is down

The Internet Connection to and from UVU is down due to an HVAC issue in the room where the connecting equipment is located.  We are working on restoring the temperature and the connection.