Welcome

Welcome to UVU's Emergency Information blog, where you'll find up-to-the-minute updates concerning disaster incidents and emergencies. Please pay close attention to updates below for more information and instructions (refresh this page often, or follow along on Twitter).

Remember: In the event of a real emergency situation, it may take several minutes to post initial information on this site. Please be patient and check back every 15 minutes.

Current Incident

UVU is operating under NORMAL conditions

Latest updates

(most recent posts appear at the top)

Tuesday, June 27, 2017

Network is back up

We have successfully brought the network back up as of 7:12pm.  Things should be returning to normal.  We will monitor for instabilities and future problems in case equipment has been damaged but for now we believe that we are back up and running.  Some intermittent issues may be still be seen.  Please contact the IT ServiceDesk if you see problems.  801-863-8888

Air conditioning is restored but network equipment is still off-line

The air conditioning units are working again but the network equipment that failed is still down and being worked on.

Update

We have identified the equipment that has failed and are working on restoring it to service both the air conditioning and the network equipment.  Still no time line for return to service but progress is being made.

Update on Outage

The outage began about 5:30 with intermittent problems which quickly became a general failure of our network and firewall equipment connecting UVU to and from the Internet.  The failure is due to an air-conditioning failure in the CS building room where the equipment is housed.  IT and facilities personnel are working on repairing the issue.  Stay tuned here for updates.
Canvas is accessible through the Canvas mobile app if that app has been used in the recent past for accessing Canvas.

Internet Connection to UVU is down

The Internet Connection to and from UVU is down due to an HVAC issue in the room where the connecting equipment is located.  We are working on restoring the temperature and the connection.

Sunday, June 18, 2017

Returning to Normal

Although there are still some issues that we are working on, we are returning to normal operations.  If you are experiencing any problems, please report them to it@uvu.edu.  Canvas was inaccessible from 6:30am to 11:05am Sunday June 18th.  As far as we currently know, there has been no data loss or long term issues.  We thank the IT team, facilities and all others who worked to resolve this!

Update. - most systems up

myUVU is up and most systems are now accessible.  Still working on some systems but most major systems are back online and accessible.