Welcome

Welcome to UVU's Emergency Information blog, where you'll find up-to-the-minute updates concerning disaster incidents and emergencies. Please pay close attention to updates below for more information and instructions (refresh this page often, or follow along on Twitter).

Remember: In the event of a real emergency situation, it may take several minutes to post initial information on this site. Please be patient and check back every 15 minutes.

Current Incident

UVU is operating under NORMAL conditions.

Latest updates

(most recent posts appear at the top)

Tuesday, June 27, 2017

Network is back up

We have successfully brought the network back up as of 7:12pm.  Things should be returning to normal.  We will monitor for instabilities and future problems in case equipment has been damaged but for now we believe that we are back up and running.  Some intermittent issues may be still be seen.  Please contact the IT ServiceDesk if you see problems.  801-863-8888

Air conditioning is restored but network equipment is still off-line

The air conditioning units are working again but the network equipment that failed is still down and being worked on.

Update

We have identified the equipment that has failed and are working on restoring it to service both the air conditioning and the network equipment.  Still no time line for return to service but progress is being made.

Update on Outage

The outage began about 5:30 with intermittent problems which quickly became a general failure of our network and firewall equipment connecting UVU to and from the Internet.  The failure is due to an air-conditioning failure in the CS building room where the equipment is housed.  IT and facilities personnel are working on repairing the issue.  Stay tuned here for updates.
Canvas is accessible through the Canvas mobile app if that app has been used in the recent past for accessing Canvas.

Internet Connection to UVU is down

The Internet Connection to and from UVU is down due to an HVAC issue in the room where the connecting equipment is located.  We are working on restoring the temperature and the connection.

Sunday, June 18, 2017

Returning to Normal

Although there are still some issues that we are working on, we are returning to normal operations.  If you are experiencing any problems, please report them to it@uvu.edu.  Canvas was inaccessible from 6:30am to 11:05am Sunday June 18th.  As far as we currently know, there has been no data loss or long term issues.  We thank the IT team, facilities and all others who worked to resolve this!

Update. - most systems up

myUVU is up and most systems are now accessible.  Still working on some systems but most major systems are back online and accessible.

Update - Canvas is available

Canvas is now available at uvu.instructure.com as an alternative link. Working on myUVU.

Update - still some issues

Banner appears to be working and we know of know data loss on that system. Authentication and login systems are still having problems but are our top priority. They should be up in about 30 minutes we believe.  UVU mobile app is working and may be an alternative for accessing some info and systems.

Update


Some damage and data loss has occurred on a few systems and they will take longer to bring on-line because of that.  The sign-on systems for Canvas, Banner and myUVU are among them.  Banner may be done for an extended time to make sure that we have as little issues as possible because of possible data loss.  No Canvas data has been lost.

Employee email is working and many other systems are starting to return to normal.  You may email it@uvu.edu for any specific questions or issues.

More information

At around 5:30 am this morning a power spike caused our data center cooling to fail and within 30 minutes the data center overheated and systems started shutting down.  The cooling is back on line as of 7:00am and systems are cooling down.  As they are cooled, we are bringing them back up and seeing what damage is done if any.  If there is no damage to systems, then they should be coming back on line within the hour.  Some have already been restored.  uvu.edu is now responding.

Outage Update

Cooling in the data center is back on line.  Most systems are still down but  uvu.edu is back on-line.   Canvas is accessible through the Canvas mobile app if you have it installed and used it previously.
We will know more about the damage in about 15 - 30 minutes and will have an update then.

Major Outage of UVU Computer Systems

We are experiencing a major outage in the Data Center.  Cooling systems have failed.  Servers are shutting down due to heat.  Many if not most systems are off-line or being pulled off-line.  More details to follow.